Shipping policy
SHIPPING POLICY
Order Processing Time:
Please allow up to 7-10 business days for us to process your order.
INTERNATIONAL SHIPPING:
We currently do not ship internationally. Sorry for the inconvenience.
STALLED DELIVERIES:
If your tracking number has been stalled or awaiting acceptance with the carrier for at least ten (10) days, please reach out to us to rectify at support@browngirllovellc.com
RETURNS AND EXCHANGES:
If you have a change of heart or are just not happy or satisfied, No problem! As long as the product is in its original packaging, then we can accept a return for an exchange or refund.
RETURNS:
Brown Girl Love's return policy lasts 15 days. Customers have 15 days starting from order date to submit a return request. After this time, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The original packaging includes bubble wrap, shrink wrap and materials.
Customers have 15 days after receiving a return label to drop their return off with the carrier. If the unused product is dropped off after this point, the return will be subject to a 50% fee. Product returned used or in poor condition after any time frame will not be eligible for a return or exchange.
REFUNDS (if applicable):
Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Product returned used or in poor condition will not be eligible for a return or exchange.
If a cash refund is approved, then the refund will be processed minus a 15% refund fee. Your credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
LATE OR MISSING REFUND (if applicable):
If the customer hasn’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
ITEMS ON SALE (if applicable):
Only regular priced items may be eligible for a refund, unfortunately, sale items cannot be refunded.
Incorrect Shipping Information:
If a package is returned to Brown Girl Love due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Brown Girl Love is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages:
Brown Girl Love is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brown Girl Love will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
EXCHANGE (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@browngirllovellc.com
RETURN SHIPPING LABEL:
To return your product, please contact support@browngirllovellc.com to initiate the return process. Once return or exchange has been approved, an email will be sent to the email address on file with your return address label.